Question came up at the Arival San Diego sector conference when Douglas Quinby was interviewing Tao Tao from GetYourGuide. It is a clever question as it sounds simple but the answer goes to the heart of how GetYourGuide see themselves, with many nuances and future looking aspects. Are GetYourGuide a marketplace representing what tour operators […]

Unless you are living under a rock, you will know that generative AI is coming to your phone. Within the next few months we will see: new iPhone hardware with Apple Intelligence Google Pixel 9 with Gemini ChatGPT app with Advanced voice mode supporting more human-like conversations AI is not just coming to existing phone […]

Why this question today? In the last few weeks: Google (Waymo) now open access in San Francisco with their robotaxis (i.e. available to tourists with no waiting list), becoming one of the largest growing US city based attractions and a significant sign of what is to come to all US cities in the next few […]

Key themes are emerging that will shape the future of tourism due to AI and AGI after 2030. This article takes a look these five themes and the known unknowns that surround them: end of the web browser (for travel ecommerce) end of the group tour end of the tour guide end of the tour […]

Risk is a judgement. When I set off to sail over the Atlantic (twice), or drive London to Kathmandu (4 months), run a marathon (twice), cycle 1000 miles John O’Groats to Lands end, race a 21 foot boat from the UK to the Fastnet rock and back (and win), or just be a startup founder, […]

I am thinking about hiring. Not actually hiring, but thinking about hiring. So with that in mind, I have pulled together some questions that I could ask in a job interview. The more senior you expect to be, the more of these questions I expect you to be able to give a good answer to. […]

Last week I went to the Arival conference in Orlando and I was surprised by the reaction to the content. Some tour operators were saying too much AI in the schedule. Well I have news for you, your upstream big tech partners are winning AI and you are not part of their plans. Tomorrows experience economy […]

Depending upon your perspective, the big news this week was either the Checkfront / Rezdy shared ownership announcement, or Tripadvisor launching their AI tour itinerary generating service to consumers. Here is how both stories can be viewed from a singular perspective and are relevant to more than just suppliers who use Checkfront / Rezdy. But […]

In the last couple of months there has been a whirlwind of tech news much of it lead by discussion about generative AI such as ChatGPT. But underneath all of that, innovators in our sector have begun to tentatively hint at what they are focussed on. Therefore it is worthwhile documenting what people have said, […]

Generative AI such as ChatGPT is an era defining technology and it merits the number of articles and videos created on this topic. However we are ignoring one core debate, we need to talk about what happens when this and related AI technologies scale, which they will. This article focusses on this important topic with […]